- Compensation If you’re a passenger whose flight was cancelled or delayed because of a situation within our control, and you arrive at your original destination with a delay of three hours or more, you’ll be entitled to receive compensation for delays and cancellations from Air Canada (unless you are informed of the cancellation or of the delay 15 days before the scheduled time of departure).
- Compensation for delays and cancellations is calculated based on your arrival time at final destination and is $400 CAD (for delays at arrival between 3 and 6 hours), $700 CAD (for delays at arrival between 6 and 9 hours), and $1,000 CAD (for delays at arrival by 9 hours and more).
If you refuse the alternate travel arrangements offered because travelling no longer serves a purpose, and the delay is within our control, you’ll be entitled to receive compensation of $400 CAD.
Please note that you are not entitled to receive delay or cancellation compensation if you have already been paid denied boarding compensation, or if you have already been paid under another passenger rights regime for the same event.- Your Recourses: Should you wish to provide feedback or file a complaint about our services,
- please complete our web form External site which may not meet accessibility guidelines and/or language preferences. and we’ll contact you shortly. You may also file a complaint with the Canadian Transportation AgencyExternal site which may not meet accessibility guidelines and/or language preferences..
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