Travel Information Guide TERMS AND CONDITIONS
The complete Terms and Conditions for your holiday can be found online for Sunwing Vacations name at www.sunwing.ca. Please remember that it is your responsibility to read these important terms before travelling as making a booking constitutes your acceptance of these terms and conditions.
TRAVEL DOCUMENTATION
It is your responsibility to determine what documentation is required for travel to your destination and for your return to Canada. Sunwing Vacations will assume no responsibility whatsoever for passenger(s) denied carriage by the airline or refused entry into any country. Sunwing Vacations strongly recommends that you carry a valid passport when travelling outside of Canada. Please note that several countries now require that your passport be valid for up to six months after the completion of your travel in order to be accepted by them as a valid travel document. If your passport is damaged in any way, you may be denied boarding and you will be responsible for all costs associated with a new passport and a replacement holiday.
TRAVELLING TO CUBA
All travellers must complete an online form before their arrival. Paper forms are no longer available. After travellers complete the form, they will be given a QR code that can be scanned on arrival. For more details and to access the form, please go to www.dviajeros.mitrans.gob.cu/inicio Effective January 23, 2023, it is mandatory for all passengers travelling to Cuba to complete the government mandated D’VIAJEROS digital form prior to arriving at the airport. Passengers are instructed to fill out the digital form within 48 hours of departure from Canada, for which they will then be provided a QR code they will need to show during check-in or at boarding for proof of completion and faster processing upon entry into Cuba.
TRAVELLING TO THE DOMINICAN REPUBLIC
Travellers are required to fill out an electronic entry form before arrival, which combines the Traveller’s Health Affidavit, Customs Declaration, and International Embarkation/Disembarkation forms. Once completed, it will provide a QR code that will be scanned by the authorities on arrival. The form must be completed individually by each traveller and travellers must complete the form a maximum of 72 hours before arrival in the Dominican Republic. form is required. For more details and to access the form, please go to https://eticket.migracion.gob.do/
All passengers must have a return air ticket when entering the Dominican Republic (roundtrip). Dominican national passengers, as well as foreigners residing in the Dominican Republic, are exempted from this requirement.
TRAVELLING TO JAMAICA
All travellers must complete an electronic customs declaration form (C5 form) before their arrival. Paper forms are no longer available. Only one (1) form is required per family/group. After travellers complete the form, they will receive a confirmation email receipt. This will need to be presented upon arrival to the Immigration and Customs authorities. For more details and to access the form, please go to https://enterjamaica.com/.
Travellers who do not complete the online form may experience delays on their arrival.
AIRPORT CHECK-IN
It is strongly recommended that all passengers arrive 3 hours prior to departure to allow check-in and to ensure adequate time to pass through airport security. For all airports within Canada and overseas, the check-in desk will be open 3 hours prior to departure and close 1 hour prior to departure. All passengers arriving after the check-in desk closes will be denied boarding. Remember to check your flight itinerary for your departure airport / terminal and reconfirm your flight(s).
FLIGHT SCHEDULE RECONFIRMATION
It is your responsibility to contact the airline shown on your ticket within 24 hours prior to departure to reconfirm your flight time and it is highly recommended to reconfirm again prior to leaving for the airport. If you have purchased an “air only” Sunwing vacation, it is your responsibility to advise your travel agent or the Sunwing Sales Centre of a telephone number you can be contacted at in destination in case we need to advise you of any changes to your return travel arrangements. Please sign up for Flight Status & Alerts by visiting
https://www.sunwing.ca/en/sunwing-airlines/flight-status-alerts ( Flight Status & Alerts Sunwing )
FLIGHT INFORMATION
For additional flight information such as: check-in, baggage allowance, pets, in-flight services, pregnancy, children and infants and special needs, please visit www.sunwing.ca.
If you miss your first flight shown on this ticket, you must contact our office at 1-877-(786-9464) immediately to avoid cancellation of remaining flights on your ticket. No refund will be issued for unused services. Relay services are also available at 1-800-855-0511 (Voice to TTY) or 711.
PRE DEPARTURE CANCELLATIONS & CHANGES
If you have purchased insurance with Sunwing and need to change or cancel your booking last minute, please call our Sales Centre at 1-800-668-4224 between the hours of 0830 and 2100 EST. Outside of these hours please call 1-866-388-9387 and leave a message with your name, telephone number, Sunwing booking number, mailing address and dates of travel. Cancellation penalties as applicable will apply. Relay services are also available at 1-800-855-0511 (Voice to TTY) or 711.
Quebec residents only – please visit www.sunwing.ca/pages/en/be-worry-free
for a link to the Manulife distribution guide.
TRAVEL TIPS
Enhance your vacation by pre-booking excursions & upgrades by visiting Sunwing at www.sunwing.ca and selecting “My Booking”.
The check-in time for most hotels is 3:00pm and check-out time can be as early as 11:00am, regardless of your arrival or departure times. The specific times for your hotel are indicated on your hotel accommodation voucher. Many hotels will offer hospitality areas for passengers who may be without their room for some time; however, this arrangement is solely based on the discretion of the hotel. You will be able to enjoy many facilities at your resort, such as the lobby, bar, restaurants or pool until such time your room is ready. We therefore suggest packing your bathing suit and shorts in your carry-on bag so you can commence with enjoying all that your resort has to offer.
For additional travel information, restrictions and advice, please visit Preparing for your Vacation under FAQ’s at www.sunwing.ca
YOUR IN-DESTINATION SUPPORT TEAM - (Excluding Canada, U.S.A. and Europe)
Arrival Information: Make your way through passport control, collect your bags and proceed through customs. You will pass through an area for timeshare and ground transportation solicitors who may try to stop you to provide “assistance”. Please do not stop and continue directly to the exit. Immediately outside the terminal building, you will find Sunwing representatives wearing orange shirts and straw fedora hats. They will be holding branded signage and will escort you to your resort transportation vehicles.
Our representatives are available to assist you either virtually or in person at your resort throughout your vacation. We strongly recommend you attend the Welcome Briefing, either virtually or in person, where you can meet your destination rep and benefit from expert local knowledge. Optional excursions and special offers are available through your destination rep and we highly recommend you book all your excursions through Sunwing to ensure the highest quality and value. Please check with the Sunwing airport reps upon arrival for more information.
Download the free Sunwing app prior to leaving for your vacation for a seamless experience every step of the way. You can reach a Sunwing representative while in destination and check your transfer pick-up information at least 20 hours prior to your departure through the Sunwing app. Your return transfer information will be provided to you two days prior to departure via email.
PREBOOKED SEAT SELECTION
Seat Selection is available at a nominal fee and may be reserved up to 24 HOURS prior to departure. Speak with your Travel Agent or call Sunwing 1.800.668.4224 or 416.620.5999 during opening hours. Relay services are also available at 1-800-855-0511 (Voice to TTY) or 711.
PASSENGER BAGGAGE ALLOWANCE /CHECKED & CARRY-ON
Checked Baggage (Complimentary baggage allowance does not apply to flight only bookings & luggage fees will apply).
For packages to/from Mexico, Caribbean or Central America, the complimentary weight allowance per bag is 23 kg. Should a 2nd bag be checked, the fee will be $90 each way (taxes included). Should any bag exceed 23 kg (50 lbs) in weight, and/or 158 linear cm in size, overweight/oversized bag fees apply; $115 per bag, each way (includes taxes). 2nd checked bag up to 23kg may be pre-purchased, at a reduced rate, up to 48 hours prior to departure by contacting the Sales Centre at 1-877-SUNWING or going to Sunwing.ca and selecting My Booking.
For flight only bookings to/from Mexico, Caribbean, or Central America and within Canada and the United States, checked baggage must be purchased. 1st and 2nd bags may be pre-purchased, at a reduced rate, up to 48 hours prior to departure by contacting the Sales Centre at 1-877-SUNWING or going to Sunwing.ca and selecting My Booking.
Carry-on Baggage
Each passenger is permitted one personal item on board. Your personal item must be no larger than 40cm x 25cm x 15cm (16" x 10" x 6"). Examples of personal items include a purse or handbag, messenger bag, briefcase, small or children-sized backpack or a small duffel (under seat sizing), laptop bag (holding a laptop) or a camera bag (containing photographic equipment). In addition, parents travelling with infants can bring a diaper bag on board if it complies with the size restrictions stated above.
Carry-on Baggage is available for a fee of $25 each way, tax included and can be purchased either in advance of your flight date or at the airport. Your carry-on item cannot exceed 5 kgs (11 lbs) and must be no larger than 23 cm x 40 cm x 51 cm (9” x 16” x 20”). Examples of carry-on items include a small suitcase, large duffel bags or larger backpacks (overhead bin sizing).
Any bags that exceed the weight and/or size limit must be prepared for check-in and excess baggage fees will apply.
Please note that due to mandatory passenger security screening or secondary passenger security screening, passengers may be required at an interim station stop to check their duty-free items purchased onboard into their checked luggage.
Please refer to the CATSA website for information on what’s permitted in your carry-on baggage.
Dangerous goods
Please note that Sunwing Airlines does not accept the carriage of dangerous goods or live animals.
Infants
There is no baggage allowance for infants who do not have a paid seat.
Sporting Equipment
Carriage of the following sporting equipment is available for a fee of $75 each way, tax included: (Bookings made prior to December 5, 2023 will be charged $25 each way, tax included).
Golf clubs, bicycles (e-bikes are not permitted), scuba diving equipment, fishing rods and kiteboards.
Carriage of Kayaks, surfboards and wind surfboards is available for a fee of $100 each way, tax included.
Each passenger is allowed a maximum of one sporting good. Sporting equipment requests are available through Special Assistance requests by going to Sunwing.ca and selecting My Booking. All sporting equipment fees are payable at the airport.
Local transportation fees to and from your hotel may apply for oversized baggage and sporting equipment, including bikes, surfboards, kiteboards, golf clubs, etc.
The complete Terms and Conditions for your holiday can be found online for Sunwing Vacations name at www.sunwing.ca. Please remember that it is your responsibility to read these important terms before travelling as making a booking constitutes your acceptance of these terms and conditions.
TRAVEL DOCUMENTATION
It is your responsibility to determine what documentation is required for travel to your destination and for your return to Canada. Sunwing Vacations will assume no responsibility whatsoever for passenger(s) denied carriage by the airline or refused entry into any country. Sunwing Vacations strongly recommends that you carry a valid passport when travelling outside of Canada. Please note that several countries now require that your passport be valid for up to six months after the completion of your travel in order to be accepted by them as a valid travel document. If your passport is damaged in any way, you may be denied boarding and you will be responsible for all costs associated with a new passport and a replacement holiday.
TRAVELLING TO CUBA
All travellers must complete an online form before their arrival. Paper forms are no longer available. After travellers complete the form, they will be given a QR code that can be scanned on arrival. For more details and to access the form, please go to www.dviajeros.mitrans.gob.cu/inicio Effective January 23, 2023, it is mandatory for all passengers travelling to Cuba to complete the government mandated D’VIAJEROS digital form prior to arriving at the airport. Passengers are instructed to fill out the digital form within 48 hours of departure from Canada, for which they will then be provided a QR code they will need to show during check-in or at boarding for proof of completion and faster processing upon entry into Cuba.
TRAVELLING TO THE DOMINICAN REPUBLIC
Travellers are required to fill out an electronic entry form before arrival, which combines the Traveller’s Health Affidavit, Customs Declaration, and International Embarkation/Disembarkation forms. Once completed, it will provide a QR code that will be scanned by the authorities on arrival. The form must be completed individually by each traveller and travellers must complete the form a maximum of 72 hours before arrival in the Dominican Republic. form is required. For more details and to access the form, please go to https://eticket.migracion.gob.do/
All passengers must have a return air ticket when entering the Dominican Republic (roundtrip). Dominican national passengers, as well as foreigners residing in the Dominican Republic, are exempted from this requirement.
TRAVELLING TO JAMAICA
All travellers must complete an electronic customs declaration form (C5 form) before their arrival. Paper forms are no longer available. Only one (1) form is required per family/group. After travellers complete the form, they will receive a confirmation email receipt. This will need to be presented upon arrival to the Immigration and Customs authorities. For more details and to access the form, please go to https://enterjamaica.com/.
Travellers who do not complete the online form may experience delays on their arrival.
AIRPORT CHECK-IN
It is strongly recommended that all passengers arrive 3 hours prior to departure to allow check-in and to ensure adequate time to pass through airport security. For all airports within Canada and overseas, the check-in desk will be open 3 hours prior to departure and close 1 hour prior to departure. All passengers arriving after the check-in desk closes will be denied boarding. Remember to check your flight itinerary for your departure airport / terminal and reconfirm your flight(s).
FLIGHT SCHEDULE RECONFIRMATION
It is your responsibility to contact the airline shown on your ticket within 24 hours prior to departure to reconfirm your flight time and it is highly recommended to reconfirm again prior to leaving for the airport. If you have purchased an “air only” Sunwing vacation, it is your responsibility to advise your travel agent or the Sunwing Sales Centre of a telephone number you can be contacted at in destination in case we need to advise you of any changes to your return travel arrangements. Please sign up for Flight Status & Alerts by visiting
https://www.sunwing.ca/en/sunwing-airlines/flight-status-alerts ( Flight Status & Alerts Sunwing )
FLIGHT INFORMATION
For additional flight information such as: check-in, baggage allowance, pets, in-flight services, pregnancy, children and infants and special needs, please visit www.sunwing.ca.
If you miss your first flight shown on this ticket, you must contact our office at 1-877-(786-9464) immediately to avoid cancellation of remaining flights on your ticket. No refund will be issued for unused services. Relay services are also available at 1-800-855-0511 (Voice to TTY) or 711.
PRE DEPARTURE CANCELLATIONS & CHANGES
If you have purchased insurance with Sunwing and need to change or cancel your booking last minute, please call our Sales Centre at 1-800-668-4224 between the hours of 0830 and 2100 EST. Outside of these hours please call 1-866-388-9387 and leave a message with your name, telephone number, Sunwing booking number, mailing address and dates of travel. Cancellation penalties as applicable will apply. Relay services are also available at 1-800-855-0511 (Voice to TTY) or 711.
Quebec residents only – please visit www.sunwing.ca/pages/en/be-worry-free
for a link to the Manulife distribution guide.
TRAVEL TIPS
Enhance your vacation by pre-booking excursions & upgrades by visiting Sunwing at www.sunwing.ca and selecting “My Booking”.
The check-in time for most hotels is 3:00pm and check-out time can be as early as 11:00am, regardless of your arrival or departure times. The specific times for your hotel are indicated on your hotel accommodation voucher. Many hotels will offer hospitality areas for passengers who may be without their room for some time; however, this arrangement is solely based on the discretion of the hotel. You will be able to enjoy many facilities at your resort, such as the lobby, bar, restaurants or pool until such time your room is ready. We therefore suggest packing your bathing suit and shorts in your carry-on bag so you can commence with enjoying all that your resort has to offer.
For additional travel information, restrictions and advice, please visit Preparing for your Vacation under FAQ’s at www.sunwing.ca
YOUR IN-DESTINATION SUPPORT TEAM - (Excluding Canada, U.S.A. and Europe)
Arrival Information: Make your way through passport control, collect your bags and proceed through customs. You will pass through an area for timeshare and ground transportation solicitors who may try to stop you to provide “assistance”. Please do not stop and continue directly to the exit. Immediately outside the terminal building, you will find Sunwing representatives wearing orange shirts and straw fedora hats. They will be holding branded signage and will escort you to your resort transportation vehicles.
Our representatives are available to assist you either virtually or in person at your resort throughout your vacation. We strongly recommend you attend the Welcome Briefing, either virtually or in person, where you can meet your destination rep and benefit from expert local knowledge. Optional excursions and special offers are available through your destination rep and we highly recommend you book all your excursions through Sunwing to ensure the highest quality and value. Please check with the Sunwing airport reps upon arrival for more information.
Download the free Sunwing app prior to leaving for your vacation for a seamless experience every step of the way. You can reach a Sunwing representative while in destination and check your transfer pick-up information at least 20 hours prior to your departure through the Sunwing app. Your return transfer information will be provided to you two days prior to departure via email.
PREBOOKED SEAT SELECTION
Seat Selection is available at a nominal fee and may be reserved up to 24 HOURS prior to departure. Speak with your Travel Agent or call Sunwing 1.800.668.4224 or 416.620.5999 during opening hours. Relay services are also available at 1-800-855-0511 (Voice to TTY) or 711.
PASSENGER BAGGAGE ALLOWANCE /CHECKED & CARRY-ON
Checked Baggage (Complimentary baggage allowance does not apply to flight only bookings & luggage fees will apply).
For packages to/from Mexico, Caribbean or Central America, the complimentary weight allowance per bag is 23 kg. Should a 2nd bag be checked, the fee will be $90 each way (taxes included). Should any bag exceed 23 kg (50 lbs) in weight, and/or 158 linear cm in size, overweight/oversized bag fees apply; $115 per bag, each way (includes taxes). 2nd checked bag up to 23kg may be pre-purchased, at a reduced rate, up to 48 hours prior to departure by contacting the Sales Centre at 1-877-SUNWING or going to Sunwing.ca and selecting My Booking.
For flight only bookings to/from Mexico, Caribbean, or Central America and within Canada and the United States, checked baggage must be purchased. 1st and 2nd bags may be pre-purchased, at a reduced rate, up to 48 hours prior to departure by contacting the Sales Centre at 1-877-SUNWING or going to Sunwing.ca and selecting My Booking.
Carry-on Baggage
Each passenger is permitted one personal item on board. Your personal item must be no larger than 40cm x 25cm x 15cm (16" x 10" x 6"). Examples of personal items include a purse or handbag, messenger bag, briefcase, small or children-sized backpack or a small duffel (under seat sizing), laptop bag (holding a laptop) or a camera bag (containing photographic equipment). In addition, parents travelling with infants can bring a diaper bag on board if it complies with the size restrictions stated above.
Carry-on Baggage is available for a fee of $25 each way, tax included and can be purchased either in advance of your flight date or at the airport. Your carry-on item cannot exceed 5 kgs (11 lbs) and must be no larger than 23 cm x 40 cm x 51 cm (9” x 16” x 20”). Examples of carry-on items include a small suitcase, large duffel bags or larger backpacks (overhead bin sizing).
Any bags that exceed the weight and/or size limit must be prepared for check-in and excess baggage fees will apply.
Please note that due to mandatory passenger security screening or secondary passenger security screening, passengers may be required at an interim station stop to check their duty-free items purchased onboard into their checked luggage.
Please refer to the CATSA website for information on what’s permitted in your carry-on baggage.
Dangerous goods
Please note that Sunwing Airlines does not accept the carriage of dangerous goods or live animals.
Infants
There is no baggage allowance for infants who do not have a paid seat.
Sporting Equipment
Carriage of the following sporting equipment is available for a fee of $75 each way, tax included: (Bookings made prior to December 5, 2023 will be charged $25 each way, tax included).
Golf clubs, bicycles (e-bikes are not permitted), scuba diving equipment, fishing rods and kiteboards.
Carriage of Kayaks, surfboards and wind surfboards is available for a fee of $100 each way, tax included.
Each passenger is allowed a maximum of one sporting good. Sporting equipment requests are available through Special Assistance requests by going to Sunwing.ca and selecting My Booking. All sporting equipment fees are payable at the airport.
Local transportation fees to and from your hotel may apply for oversized baggage and sporting equipment, including bikes, surfboards, kiteboards, golf clubs, etc.