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Password Users are authorized to submit claims on behalf of themselves, their spouse and their dependents only. Non-related insured individuals under the same policy must submit their own claims using their own login account.
Important notice: ACM is closely monitoring the Coronavirus (COVID-19), and the disruption to planned travel around the globe. To cancel or change your itinerary, we encourage all travellers to consult their travel supplier for terms and conditions before opening a claim.
We are currently experiencing higher than normal volumes of calls and claims. As such, we expect the settlement of your claim will take longer than our usual turnaround time. We kindly ask for your patience and understanding in processing your claim.
View Frequently Asked Questions about the Coronavirus here (https://www.active-care.ca/faqcoronavirus/).
Be assured that your Active Care team is here for you during this very unique situation.
Claims Forms ( online claim )
Trip Cancellation Claim Form This is the form your client will complete for a Trip Cancellation claim Trip Interruption Claim Form This is the form your client will complete for a Trip Interruption claim Baggage and Personal Effects Claim Form This is the form your client will complete for a Baggage claim Rental Vehicle Physical Damage Claim Form This is the form your client will complete for a Rental Vehicle Physical Damage claim Emergency Medical Claim Form This is the form your client will complete for an Emergency Medical claim Visitors to Canada – Emergency Medical Claim Form This is the form your client will complete for an Emergency Medical claim (Visitors to Canada) Canadian Mailing AddressActive Care Management
PO Box 1237, Station A, Windsor, ON N9A 6P8 USA Mailing AddressActive Care Management 535 Griswold Street, Ste 111-605, Detroit, MI 48226 Close |
Inquiries
For all inquiries call: 1(866) 298-2722 toll-free from the USA and Canada Monday to Friday: 8:00 am - 8:00 pm Eastern Time Saturday: 9:00 am - 6:00 pm Eastern Time Sunday: 11:00 am - 5:00 pm Eastern Time Fax number: 1(866) 434-2041 E-mail: [email protected] Please do not include any credit card account numbers in your email message to us Send claims correspondence to: Manulife Global Travel Insurance c/o Active Care Management PO Box 1237 Station A Windsor, Ontario N9A 6P8 Assistance Centre In the event your client has an Emergency, he/she MUST call: 1(800) 211-9093 toll-free from the USA and Canada 1(519) 251-7821 collect from anywhere else in the world. Our Assistance Centre is here to help you 24 hours a day, every day of the year. |